Refund policy
Last updated: April 2026
At Arietta, we want you to be fully satisfied with your purchase. If you are not, we’re here to help.
1. Return Eligibility
You may request a return if:
- The request is made within 7 days of receiving your order
- The item is unused, unworn, and unwashed
- The item is in its original condition and packaging
2. Non-Returnable Items
The following items cannot be returned or exchanged:
- Accessories (e.g., jewelry, bags, caps)
- Undergarments
- Items marked as Final Sale
3. Damaged, Defective, or Incorrect Items
If you receive:
- A damaged item
- An incorrect item
- A missing item
Please contact us within 48 hours of delivery with relevant details.
4. Return Process
To initiate a return:
- Contact us via email or phone
- Provide your order details and reason for return
- Follow the instructions provided by our support team
5. Refund Method
- Approved returns will be issued as store credit
- Store credits may have an expiry period (if applicable)
- Shipping fees are non-refundable
6. Return Shipping
- Customers may be responsible for return shipping costs unless the return is due to an error on our part
- We recommend using a trackable shipping method
7. Late or Rejected Returns
- Returns requested after the 7-day window may not be accepted
- Items that do not meet return conditions may be rejected
8. Contact Information
Email: support@ariettadesign.com
Phone: +94 77 553 6612
By purchasing from Arietta, you agree to this Return & Refund Policy.